EXCHANGE POLICY

KESORI values its customers and strives to provide them with the best possible service. If you wish to exchange a purchased item, our customer care is here to assist you every step of the way.

If the conditions of the exchange are met, customers can call or WhatsApp our customer service team at +92 3200161000 or email us at orders@kesori.com . The online exchange process takes 7-8 business days to complete.

Unfortunately, we do not have a return policy, and refunds will be issued in the form of coupons of the same value, valid for the online store only. We do not accept any returns or exchanges on sale items.

 

ORDER CANCELLATION

  • You may cancel your order any time before your order is processed.
  • Once the order is shipped, you will receive a shipping confirmation via email or call with your COD amount as well as order tracking ID.
  • KESORI holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.

 

RETURN & SHIPPING POLICY

RETURN POLICY
  • KESORI does not offer a “cash refund”. Refund may only be issued on credit/debit card order(s) when the customer cancels the order, before KESORI starts processing the shipment. Or if an article is found to be defective during quality control and being the only piece available, gets removed from the order.
  • Customer may cancel the order at any time before the order has been processed. KESORI has the right to cancel orders for reasons such as - item is out of stock, pricing errors, article found as defective declined by the financial institution.
  • Any items purchased from sale, cannot be returned or exchanged.

 

SHIPPING POLICY
  • Our order delivery time is 3-5 business days.
  • You are applicable for exchange if you inform us within 24hrs.
  • KESORI has the right to cancel orders for reasons such as - items out of stock, pricing errors, article found defective.
  • Flat shipping fee PKR 199/- will be charged nationwide. Charges of international orders are calculated based on the destination and the weight of your shipment and can be seen once you checkout.